Graduate CX Analytics & UX Intern

Highmark Health; Guin (AL); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

United Concordia Dental is offering the Summer 2027 Customer Experience Analyst Graduate Internship to support analytics, digital strategy, and experience design initiatives within a healthcare setting.

Interns will work with leaders across marketing, product, and analytics to analyze customer interactions and drive more seamless, personalized experiences. Exposure includes VOC, journey evaluation, and AI-driven recommendations.

Qualificações

• Bachelor’s degree required.
• Pursuit of a graduate degree in a related field is preferred.

Responsabilidades

• Analyze voice-of-customer data and customer interactions.
• Evaluate customer journeys and digital experience assessments.
• Review Adobe Analytics insights and support optimization efforts.
• Develop journey maps and experience recommendations.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.
• Collaborate with leadership and analytics partners on initiatives.

Conhecimentos

Voice of Customer analytics

Customer journey mapping

UX research

Digital analytics

Formação académica

Bachelor’s degree

Pursuing graduate degree (in progress)

Ferramentas

Adobe Analytics

Descrição da oferta de emprego

United Concordia Dental is offering the Summer 2027 Customer Experience Analyst Graduate Internship to support analytics, digital strategy, and experience design initiatives within a healthcare setting.

Interns will work with leaders across marketing, product, and analytics to analyze customer interactions and drive more seamless, personalized experiences. Exposure includes VOC, journey evaluation, and AI-driven recommendations.