Graduate Customer Experience & UX Analytics Intern

Highmark Health

Montana

On-site

USD 25,000 - 36,000

Full time

5 days ago

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Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of customer experience, analytics, and digital strategy professionals. Interns will gain exposure to VOC data, journey evaluation, UX research, and data-driven decision-making within a healthcare organization.

The program involves collaboration with leaders across digital experience, marketing, product, and analytics teams to create more seamless and personalized

Qualifications

Bachelor’s degree required.
Pursuit of a graduate degree full or part-time in an accredited college or university.
Pursuing a Master’s degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, UX, Digital Marketing, Product Management, Healthcare Administration or related field.
Experience with VOC analytics, customer journey mapping, customer experience measurement, or digital experience analysis preferred.

Responsibilities

Analyze voice-of-customer data and customer journeys.
Evaluate website and digital experience assessments.
Review Adobe Analytics insights to support optimization.
Assist with process improvement initiatives and journey maps.
Prepare presentations and reports for stakeholders.

Skills

Voice of Customer analytics

Customer journey mapping

Digital experience analysis

Adobe Analytics insights

Education

Bachelor’s degree

Pursuit of graduate degree

Master’s degree in related field

Job description

The program involves collaboration with leaders across digital experience, marketing, product, and analytics teams to create more seamless and personalized

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