Graduate Customer Experience & UX Analytics Intern

Highmark Health

Salem (OR)

On-site

USD 18,000 - 28,000

Full time

5 days ago

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Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship within a healthcare setting. The program supports graduate students to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design, collaborating with leaders across marketing, product, and analytics.

Interns will gain exposure to VOC analytics, user experience research, and data-driven decision making, preparing for roles in CX, UX,

Qualifications

Bachelor's degree is required.
Pursuit of a graduate degree full or part-time is required.
Preferred: Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, UX, Digital Marketing, Product Management, Healthcare Administration, or related field.

Responsibilities

Communicate effectively with internal stakeholders and customers.
Under supervision, provide professional services aligned with day-to-day objectives.
Participate in projects to develop professional skills and organizational capabilities.
Assist in planning and implementing unit projects and initiatives within area of expertise.
Conduct research and reporting with recommendations for actions.
Engage in related studies or enrichment programs.
Perform miscellaneous duties as assigned.