Graduate CX & Digital Experience Analytics Intern

Highmark Health; Williamstown (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship offers hands-on experience in customer experience strategy, digital optimization, journey analytics, and UX-driven initiatives within a healthcare setting.

The program collaborates with leaders across marketing, product, analytics, and design to analyze customer interactions, map journeys, and build data-driven recommendations that improve satisfaction and engagement.

Qualifications

• Bachelor’s degree in a related field.
• Pursuit of a graduate degree in an accredited program (full or part-time).

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences and website analytics insights.
• Support process improvement initiatives and develop journey maps.
• Generate experience recommendations and present to stakeholders.
• Assist with content optimization and SEO efforts as needed.
• Prepare presentations and reports for cross-functional teams.
• Collaborate with UX, marketing, product, and analytics partners.

Skills

VOC analytics

Customer journey mapping

Digital experience analysis

Education

Bachelor’s degree

Graduate degree pursuit (full or part-time)

Job description

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship offers hands-on experience in customer experience strategy, digital optimization, journey analytics, and UX-driven initiatives within a healthcare setting.

The program collaborates with leaders across marketing, product, analytics, and design to analyze customer interactions, map journeys, and build data-driven recommendations that improve satisfaction and engagement.