Graduate CX & UX Analytics Intern

Highmark Health; Crystal Bay (NV); Presencial; USD 28.000 - 34.000; Tempo integral

Resumo da vaga

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop skills in customer experience strategy, digital engagement, journey analytics, and experience design within a healthcare organization.

You will collaborate with leaders across marketing, product, and analytics to analyze customer interactions, optimize journeys, and create personalized experiences.

Qualificações

• Bachelor’s degree is required.
• Pursuit of a graduate degree (full or part-time) in a related field is preferred.

Responsabilidades

• Analyze voice-of-customer data and customer journeys.
• Evaluate website and digital experience using analytics insights.
• Assist with content and SEO optimization and prepare presentations for stakeholders.
• Collaborate with cross-functional teams to improve customer satisfaction and engagement.
• Support journey-maps development and experience optimization initiatives.
• Contribute to reports and recommendations for action.

Formação

Bachelor's degree

Pursuit of a graduate degree in accredited college or university

Descrição da vaga

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop skills in customer experience strategy, digital engagement, journey analytics, and experience design within a healthcare organization.

You will collaborate with leaders across marketing, product, and analytics to analyze customer interactions, optimize journeys, and create personalized experiences.