Graduate Customer Experience & UX Analytics Intern

Highmark Health; Baton Rouge (LA); On-site; USD 25,000 - 39,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital analytics, and experience design within a healthcare organization.

Interns will work with leaders across marketing, product, and analytics to analyze customer interactions, map journeys, and develop data-driven recommendations to enhance satisfaction and engagement.

Qualifications

• Bachelor's degree required.
• Pursuit of a graduate degree (full or part-time) in an accredited college or university.
• Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, UX, Digital Marketing, Product Management, Healthcare Administration or related field preferred.
• Experience with VOC analytics, customer journey mapping, customer experience measurement, or digital experience analysis.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate website and digital experience assessments.
• Review Adobe Analytics insights and support process improvements.
• Develop journey maps and experience recommendations.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.
• Collaborate with leadership, digital experience professionals, and analytics partners.

Skills

VOC analytics

Journey mapping

Customer experience measurement

Digital experience analysis

Education

Bachelor's degree

Graduate degree pursuit (full/part-time)

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital analytics, and experience design within a healthcare organization.

Interns will work with leaders across marketing, product, and analytics to analyze customer interactions, map journeys, and develop data-driven recommendations to enhance satisfaction and engagement.