Graduate Customer Experience & UX Analytics Intern

Highmark Health; San Francisco (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

United Concordia Dental's Summer 2027 Customer Experience Analyst Graduate Internship offers hands-on experience in customer experience strategy, digital optimization, and journey analytics within a healthcare organization.

You will collaborate with leaders across marketing, product, and analytics to analyze customer interactions and identify opportunities to create seamless, personalized experiences across touchpoints.

Qualifications

• Bachelor's degree.
• Pursuance of a graduate degree full or part‑time in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences and website analytics.
• Review Adobe Analytics insights and support optimization initiatives.
• Develop journey maps and experience recommendations.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.
• Collaborate with cross-functional teams on CX initiatives.

Skills

VOC analytics

Journey mapping

Experience measurement

User research

Data analysis

Education

Bachelor's degree

Pursuing Master's degree (full/part-time) in relevant field

Tools

Adobe Analytics

Job description

United Concordia Dental's Summer 2027 Customer Experience Analyst Graduate Internship offers hands-on experience in customer experience strategy, digital optimization, and journey analytics within a healthcare organization.

You will collaborate with leaders across marketing, product, and analytics to analyze customer interactions and identify opportunities to create seamless, personalized experiences across touchpoints.