Graduate CX Analytics & Experience Intern

Highmark Health; New Mexico; Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

United Concordia Dental invites applications for the Summer 2027 Customer Experience Analyst Graduate Internship. This program provides hands-on exposure to customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns work with leaders across marketing, product, and analytics to enhance customer interactions and drive engagement. Participants will gain experience in VOC, analytics, and AI-driven recommendations while

Formación

• Bachelor’s degree required.
• Pursuing a graduate degree full or part-time in an accredited college or university.

Responsabilidades

• Analyze voice-of-customer data and evaluate customer journeys.
• Review website and digital experience assessments and Adobe Analytics insights.
• Develop journey maps and experience recommendations; support content and SEO optimization; prepare stakeholder presentations.

Conocimientos

Voice of Customer analytics

Customer journey mapping

Customer experience measurement

Digital experience analysis

Educación

Bachelor’s degree

Pursuing a graduate degree (full/part-time)

Descripción del empleo

United Concordia Dental invites applications for the Summer 2027 Customer Experience Analyst Graduate Internship. This program provides hands-on exposure to customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns work with leaders across marketing, product, and analytics to enhance customer interactions and drive engagement. Participants will gain experience in VOC, analytics, and AI-driven recommendations while