Graduate CX Analytics & Experience Intern

Highmark Health; Colorado Springs (CO); Presencial; USD 28 000 - 39 000; Tempo integral

Resumo da oferta

United Concordia Dental invites applications for the Summer 2027 Customer Experience Analyst Graduate Internship. The program offers hands‑on experience in customer experience strategy, journey analytics, digital optimization, and experience design within a healthcare setting.

Interns will work with leaders across marketing, product, and analytics to analyze customer interactions, develop journey maps, and deliver AI‑driven recommendations.

Qualificações

• Bachelor’s degree required or in progress.
• Graduate degree in progress (full/part‑time) in a related field preferred.

Responsabilidades

• Analyze voice‑of‑customer data and customer journeys.
• Evaluate website and digital experience insights.
• Support content and SEO optimization efforts.
• Prepare presentations for stakeholders.
• Collaborate with UX, marketing, product, and analytics teams.
• Assist with journey maps and experience recommendations.
• Contribute to data‑driven decision making across touchpoints.

Conhecimentos

Voice of Customer analytics

Customer journey mapping

Digital experience analysis

UX research

Data-driven decisions

Formação académica

Bachelor’s degree

Graduate degree (full/part‑time) pursued

Ferramentas

Adobe Analytics

Descrição da oferta de emprego

United Concordia Dental invites applications for the Summer 2027 Customer Experience Analyst Graduate Internship. The program offers hands‑on experience in customer experience strategy, journey analytics, digital optimization, and experience design within a healthcare setting.

Interns will work with leaders across marketing, product, and analytics to analyze customer interactions, develop journey maps, and deliver AI‑driven recommendations.