Graduate CX Analytics & Experience Intern

Highmark Health; Rhode Island; On-site; USD 40,000 - 52,000; Full time

Job summary

The Summer 2027 Customer Experience Analyst Graduate Internship at United Concordia Dental provides hands-on exposure to customer experience strategy, journey analytics, and digital optimization within a healthcare setting.

You will collaborate with leaders across marketing, analytics, UX, and product, analyze voice-of-customer data, map journeys, and craft data-driven recommendations to improve satisfaction and business outcomes.

Qualifications

• Bachelor’s degree completed or in progress in a relevant field.
• Pursuit of a graduate degree (full or part-time) in an accredited program.

Responsibilities

• Analyze VOC data and customer journeys to identify improvement opportunities.
• Support digital experience optimization and journey analytics initiatives.
• Prepare presentations and reports for stakeholders.

Education

Bachelor’s degree

Pursuance of a graduate degree in an accredited college or university

Job description

The Summer 2027 Customer Experience Analyst Graduate Internship at United Concordia Dental provides hands-on exposure to customer experience strategy, journey analytics, and digital optimization within a healthcare setting.

You will collaborate with leaders across marketing, analytics, UX, and product, analyze voice-of-customer data, map journeys, and craft data-driven recommendations to improve satisfaction and business outcomes.