Graduate CX Analytics & Experience Intern (Summer 2027)

Highmark Health; Tallahassee (FL); In loco; USD 28.000 - 41.000; Tempo pieno

Descrizione del lavoro

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to develop skills in CX strategy, journey analytics, and digital experimentation within a healthcare setting.

Interns will collaborate with leaders across marketing, product, and analytics, contributing to data-driven decisions, journey mapping, and experience design efforts to improve satisfaction, engagement, and business outcomes.

Competenze

• Required: Bachelor's degree. Pursuance of a graduate degree full or part-time in an accredited college or university.

Mansioni

• Analyze voice-of-customer data and customer journeys.
• Review website and digital experience assessments and analytics insights.
• Prepare presentations and reports for stakeholders and support journey optimization initiatives.

Conoscenze

VOC analytics

Customer journey mapping

Digital experience analysis

Formazione

Bachelor's degree

Master's degree in Business Analytics, Marketing, CX Management or UX

Strumenti

Adobe Analytics

Descrizione del lavoro

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to develop skills in CX strategy, journey analytics, and digital experimentation within a healthcare setting.

Interns will collaborate with leaders across marketing, product, and analytics, contributing to data-driven decisions, journey mapping, and experience design efforts to improve satisfaction, engagement, and business outcomes.