Graduate CX Analytics Intern – Summer 2027

Highmark Health; Alton (IL); Sur place; USD 28 000 - 34 000; Temps partiel

Résumé du poste

United Concordia Dental in the United States is offering the Summer 2027 Customer Experience Analyst Graduate Internship, providing hands-on exposure to customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

As an intern, you will collaborate with leaders and analytics partners to analyze customer interactions, develop journey maps, and support data-driven decisions that improve satisfaction and engagement across

Qualifications

• Bachelor’s degree required.
• Pursuing a graduate degree (full or part-time) accepted.

Responsabilités

• Analyze voice-of-customer data and customer journeys.
• Conduct website and digital experience assessments.
• Prepare presentations and reports for stakeholders.
• Develop journey maps and experience recommendations.

Connaissances

Analytical thinking

Communication skills

Customer experience mindset

Formation

Bachelor’s degree

Pursuing graduate degree (full or part-time)

Outils

Adobe Analytics

Description du poste

United Concordia Dental in the United States is offering the Summer 2027 Customer Experience Analyst Graduate Internship, providing hands-on exposure to customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

As an intern, you will collaborate with leaders and analytics partners to analyze customer interactions, develop journey maps, and support data-driven decisions that improve satisfaction and engagement across