Graduate CX Analytics Intern — Summer 2027

Highmark Health; Charlotte (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

United Concordia Dental's Summer 2027 Customer Experience Analyst Graduate Internship provides hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting. The role collaborates with leaders across digital, marketing, product, and analytics to analyze customer interactions and develop actionable improvements.

The program emphasizes VOC analytics, journey mapping, website assessments, and AI-driven insights, with

Qualifications

• Bachelor's degree required.
• Master's degree preferred in related field.
• Experience with VOC analytics, journey mapping or digital experience analysis is desirable.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate customer journeys and identify improvement opportunities.
• Support content and SEO optimization and prepare stakeholder reports.

Skills

Communication

Analytical thinking

Team collaboration

Education

Bachelor's degree

Master's degree in related field (preferred)

Tools

Adobe Analytics

Journey mapping tools

Job description

United Concordia Dental's Summer 2027 Customer Experience Analyst Graduate Internship provides hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting. The role collaborates with leaders across digital, marketing, product, and analytics to analyze customer interactions and develop actionable improvements.

The program emphasizes VOC analytics, journey mapping, website assessments, and AI-driven insights, with