Graduate CX Analytics & Experience Intern

Highmark Health; Little Elm (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting. Interns will work with leaders from marketing, product, and analytics to analyze customer interactions and drive improvements across touchpoints.

The program emphasizes exposure to VOC analytics, user research, AI-driven recommendations, and data-driven

Qualifications

• Bachelor's degree required.
• Pursuit of a graduate degree in a related field (full or part-time) is encouraged.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Support website and digital experience assessments with Adobe Analytics insights.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.
• Collaborate with business leaders, digital experience, marketing, product, and analytics teams.

Education

Bachelor's degree

Graduate degree in progress (full/part-time)

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting. Interns will work with leaders from marketing, product, and analytics to analyze customer interactions and drive improvements across touchpoints.

The program emphasizes exposure to VOC analytics, user research, AI-driven recommendations, and data-driven