Graduate CX Analytics & Experience Intern

Highmark Health; Kailua (HI); On-site; USD 18,000 - 30,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of customer experience professionals. Interns will work on VOC analytics, journey evaluation, and digital experience optimization within a healthcare setting, collaborating with marketing, product, and analytics teams to improve satisfaction and business outcomes.

The program provides hands-on training, exposure to UX, digital strategy, and AI-driven

Qualifications

• Bachelor's degree required.
• Pursuit of a graduate degree full or part-time in an accredited college or university.
• Preferred: Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, UX, Digital Marketing, Product Management, Healthcare Administration, or related field.

Responsibilities

• Analyze VOC data and customer journeys.
• Support digital experience assessments and journey mapping.
• Assist with content and SEO optimization efforts and stakeholder presentations.
• Collaborate with UX, digital strategy, product, and analytics teams to improve customer experiences.

Education

Bachelor's degree

Graduate degree (pursuit) full or part-time in an accredited college or university

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of customer experience professionals. Interns will work on VOC analytics, journey evaluation, and digital experience optimization within a healthcare setting, collaborating with marketing, product, and analytics teams to improve satisfaction and business outcomes.

The program provides hands-on training, exposure to UX, digital strategy, and AI-driven