Graduate CX Analytics & Experience Intern

Highmark Health; Lansing (MI); On-site; USD 25,000 - 34,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship in the United States. The program provides hands-on training across customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders, digital teams, product owners, and analytics partners to analyze customer interactions and drive more seamless, personalized experiences across touchpoints.

Qualifications

• Bachelor's degree is required.
• Pursuit of a graduate degree full or part-time in an accredited college or university.
• Master's degree in Business Analytics, Marketing, CX Management, UX, Digital Marketing, Product Management, Healthcare Administration, or related field preferred.
• Experience with VOC analytics, customer journey mapping, CX measurement, or digital experience analysis is desirable.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences and website interactions.
• Review analytics insights (e.g., Adobe Analytics).
• Support process improvement initiatives and journey mapping.
• Develop experience recommendations and action plans.
• Assist with content optimization and SEO efforts.
• Prepare presentations and reports for stakeholders.

Skills

VOC analytics

Customer journey mapping

CX measurement

Digital experience analysis

Education

Bachelor's degree

Graduate degree (full or part-time)

Master's degree in related fields

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship in the United States. The program provides hands-on training across customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders, digital teams, product owners, and analytics partners to analyze customer interactions and drive more seamless, personalized experiences across touchpoints.