Graduate Customer Experience Analytics Intern

Highmark Health

Clayton (MO)

On-site

USD 25,000 - 34,000

Full time

5 days ago

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Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop the next generation of CX, analytics, and digital strategy professionals within a healthcare setting. Interns will engage in customer journey evaluation, VOC insights, UX research, and data-driven decision making.

As part of the Customer Experience team, you will collaborate with leaders across digital, marketing, product, and analytics to analyze interactions, build journey maps, and support

Qualifications

Bachelor’s degree required.
Pursuance of a graduate degree full or part-time in an accredited college or university.
Experience with VOC analytics, journey mapping, CX measurement, or digital experience analysis preferred.

Responsibilities

Analyze voice-of-customer data and customer journeys.
Evaluate digital experiences and analytics insights to identify improvements.
Develop journey maps and experience recommendations for stakeholders.
Assist with content strategy, SEO optimization, and performance reporting.
Prepare presentations and reports for cross-functional teams.
Collaborate with product, marketing, and analytics partners to drive CX initiatives.
Support mentorship and project-based learning in a fast-paced healthcare setting.

Skills

VOC analytics

Journey mapping

Experience measurement

UX research

Education

Bachelor’s degree

Graduate degree in progress

Job description

As part of the Customer Experience team, you will collaborate with leaders across digital, marketing, product, and analytics to analyze interactions, build journey maps, and support

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