Graduate Customer Experience & Analytics Intern

Highmark Health; Carson City (NV); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

United Concordia Dental’s Summer 2027 Customer Experience Analyst Graduate Internship invites graduate students to support customer experience strategy, digital optimization, and journey analytics within a healthcare-focused organization.

Interns collaborate with leaders across digital teams, marketing, product, and analytics to analyze customer interactions and drive more seamless experiences across touchpoints.

Qualificações

• Bachelor’s degree required or in progress toward graduate degree.
• Pursuing a Master’s degree in relevant fields preferred.
• Experience with VOC analytics and journey mapping is a plus.

Responsabilidades

• Analyze voice-of-customer data and customer journeys.
• Conduct website and digital experience assessments.
• Review Adobe Analytics insights to inform improvements.
• Support process improvement initiatives and SEO content efforts.
• Develop journey maps and experience recommendations.
• Prepare presentations and reports for stakeholders.

Conhecimentos

VOC analytics

Customer journey mapping

Data-driven decision making

User experience research

Formação académica

Bachelor’s degree

Pursuing graduate degree

Ferramentas

Adobe Analytics

Descrição da oferta de emprego

United Concordia Dental’s Summer 2027 Customer Experience Analyst Graduate Internship invites graduate students to support customer experience strategy, digital optimization, and journey analytics within a healthcare-focused organization.

Interns collaborate with leaders across digital teams, marketing, product, and analytics to analyze customer interactions and drive more seamless experiences across touchpoints.