Graduate Customer Experience & Analytics Intern

Highmark Health; Milton (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

United Concordia Dental offers the Summer 2027 Customer Experience Analyst Graduate Internship to graduate students seeking hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders across marketing, product, analytics, and UX to analyze customer interactions, develop insights, and deliver data-driven recommendations that enhance satisfaction, engagement, and outcomes.

Qualifications

• Bachelor’s degree required.
• Pursuing a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data to identify opportunities for improvement.
• Evaluate customer journeys and digital touchpoints across platforms.
• Conduct website and digital experience assessments and review analytics insights.
• Support process improvement initiatives and develop journey maps.
• Assist with content optimization and SEO efforts.
• Prepare presentations and reports for stakeholders.

Skills

Customer experience

Digital analytics

Journey analytics

Experience design

Education

Bachelor's degree

Pursuing graduate degree

Tools

Adobe Analytics

Job description

United Concordia Dental offers the Summer 2027 Customer Experience Analyst Graduate Internship to graduate students seeking hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders across marketing, product, analytics, and UX to analyze customer interactions, develop insights, and deliver data-driven recommendations that enhance satisfaction, engagement, and outcomes.