Graduate Customer Experience & Analytics Intern

Highmark Health; Salem (NH); On-site; USD 28,000 - 41,000; Part time

Job summary

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship offers hands-on exposure to customer experience strategy, journey analytics, and digital strategy within a healthcare organization. You will collaborate with leaders across marketing, product, and analytics to enhance customer interactions and drive better outcomes.

Interns gain experience in voice-of-customer insights, UX research, and data-driven decision-making, with mentorship and project-based learning

Qualifications

• Bachelor’s degree required.
• Pursuit of a graduate degree (full or part-time) in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data and customer journeys to identify opportunities for improved experiences.
• Support digital experience assessments and data-driven decision-making.
• Prepare presentations and reports for stakeholders and collaborate across teams.

Skills

VOC analytics

journey mapping

experience measurement

digital experience analysis

Education

Bachelor’s degree

Pursuit of graduate degree (full/part-time)

Job description

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship offers hands-on exposure to customer experience strategy, journey analytics, and digital strategy within a healthcare organization. You will collaborate with leaders across marketing, product, and analytics to enhance customer interactions and drive better outcomes.

Interns gain experience in voice-of-customer insights, UX research, and data-driven decision-making, with mentorship and project-based learning