Graduate Customer Experience Analytics Intern

Highmark Health; New Jersey; On-site; USD 25,000 - 39,000; Part time

Job summary

United Concordia Dental is seeking a Summer 2027 Customer Experience Analyst Graduate Intern to help support customer experience strategy, digital optimization, journey analytics, and experience design initiatives within a healthcare organization. Interns will work with leaders across marketing, product, and analytics to enhance customer journeys and drive data-driven decisions.

The program offers hands-on exposure to VOC analysis, user research, and AI-driven insights while developing skills in

Qualifications

• Bachelor’s degree required.
• Pursuit of a graduate degree in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data and analyze customer journeys.
• Evaluate website and digital experience using analytics insights.
• Support process improvement initiatives and develop journey maps.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.
• Contribute to UX research and digital strategy initiatives.

Skills

VOC analytics

Journey mapping

UX research

Digital analytics

Education

Bachelor’s degree

Pursuing graduate degree (full/part-time)

Tools

Adobe Analytics

Job description

United Concordia Dental is seeking a Summer 2027 Customer Experience Analyst Graduate Intern to help support customer experience strategy, digital optimization, journey analytics, and experience design initiatives within a healthcare organization. Interns will work with leaders across marketing, product, and analytics to enhance customer journeys and drive data-driven decisions.

The program offers hands-on exposure to VOC analysis, user research, and AI-driven insights while developing skills in