Graduate Customer Experience Analytics & UX Intern

Highmark Health; Beaverton (OR); On-site; USD 25,000 - 34,000; Part time

Job summary

United Concordia Dental in the United States offers a Summer 2027 Customer Experience Analyst Graduate Internship to support customer experience strategy, journey analytics, and digital optimization. You will collaborate with leaders, UX and analytics partners to analyze interactions and identify opportunities to create more seamless experiences across touchpoints.

The program provides hands-on training in VOC analytics, journey mapping, and data-driven decision making, with mentorship and

Qualifications

• Bachelor's degree required; pursuing a graduate degree encouraged.
• Experience with Voice of Customer analytics, journey mapping, and digital experience analysis.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate website and digital experience assessments.
• Review Adobe Analytics insights and support optimization initiatives.
• Develop journey maps and experience recommendations.
• Prepare presentations and reports for stakeholders.

Skills

VOC analytics

Customer journey mapping

Customer experience measurement

Digital experience analysis

Education

Bachelor's degree

Pursuing Master's degree

Tools

Adobe Analytics

Job description

United Concordia Dental in the United States offers a Summer 2027 Customer Experience Analyst Graduate Internship to support customer experience strategy, journey analytics, and digital optimization. You will collaborate with leaders, UX and analytics partners to analyze interactions and identify opportunities to create more seamless experiences across touchpoints.

The program provides hands-on training in VOC analytics, journey mapping, and data-driven decision making, with mentorship and