Graduate Customer Experience Analytics Intern

Highmark Health; Iowa Center (IA); On-site; USD 28,000 - 34,000; Full time

Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to work on customer experience strategy, journey analytics, and digital optimization within a healthcare organization. You will collaborate with leaders across marketing, product, and analytics to drive data-driven decisions and improved customer experiences.

The role provides exposure to VOC analytics, UX, and digital strategy, with mentorship and cross-functional project work designed to develop

Qualifications

• Bachelor’s degree is required.
• Pursuit of a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences and Adobe Analytics insights.
• Support process improvement initiatives and develop journey maps.
• Prepare presentations and reports for stakeholders.

Education

Bachelor’s degree.

Pursuit of a graduate degree in accredited college or university.

Job description

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to work on customer experience strategy, journey analytics, and digital optimization within a healthcare organization. You will collaborate with leaders across marketing, product, and analytics to drive data-driven decisions and improved customer experiences.

The role provides exposure to VOC analytics, UX, and digital strategy, with mentorship and cross-functional project work designed to develop