Graduate Customer Experience Analytics Intern

Highmark Health

Arkansas City (KS)

On-site

USD 28,000 - 41,000

Part time

5 days ago

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Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship in the United States. The program supports graduate students in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders across UX, marketing, product, and analytics to improve customer journeys. Participants gain hands-on experience with VOC data, journey evaluation, website assessments, and AI-driven

Qualifications

Bachelor’s degree required.
Pursuing a graduate degree full or part-time in an accredited college or university.
Preferred: pursuing a Master’s degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, or Healthcare Administration.
Experience with Voice of Customer analytics, customer journey mapping, customer experience measurement, or digital experience analysis.

Responsibilities

Collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions.
Assist with journey maps and experience recommendations.
Review Adobe Analytics insights.
Prepare presentations and reports for stakeholders.
Develop and contribute to initiatives that improve satisfaction, engagement, and business outcomes.