Graduate Customer Experience Analyst Intern — UX & Analytics

Highmark Health; Columbia (SC); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship in the United States. The program focuses on customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders across marketing, product, and analytics to analyze customer interactions and improve satisfaction and engagement.

Qualificações

• Bachelor's degree required.
• Pursuing graduate degree full- or part-time in an accredited college or university.
• Authorized to work in the U.S. independently; visa sponsorship not offered for this role.

Responsabilidades

• Analyze voice-of-customer data and customer journeys.
• Review website and digital experience assessments and Adobe Analytics insights.
• Support process improvement initiatives and develop journey maps and experience recommendations.
• Prepare presentations and reports for stakeholders.

Conhecimentos

VOC analytics

Customer journey mapping

Voice of Customer

Data storytelling

Formação académica

Bachelor's degree

Graduate degree (pursuing)

Ferramentas

Adobe Analytics

Descrição da oferta de emprego

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship in the United States. The program focuses on customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders across marketing, product, and analytics to analyze customer interactions and improve satisfaction and engagement.