Graduate Customer Experience Analytics Intern – VOC & UX

Highmark Health; Louisiana; On-site; USD 30,000 - 39,000; Full time

Job summary

United Concordia Dental invites applications for the Summer 2027 Customer Experience Analyst Graduate Internship. The program supports graduate students in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities for more seamless,

Qualifications

• Bachelor’s degree required.
• Pursuance of a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Communicate effectively with colleagues and stakeholders to plan assignments and resolve problems.
• Under supervision, provide professional services aligned with day-to-day objectives and receive mentoring.
• Participate in projects to develop professional skills and expertise.
• Assist in planning and implementing unit projects and initiatives within area of expertise.
• Conduct research and prepare reports with recommendations for action.
• Engage in related studies or enrichment programs to meet objectives.
• Perform miscellaneous duties as assigned.

Skills

VOC analytics

Customer journey mapping

UX research

Education

Bachelor’s degree

Pursuing graduate degree

Job description

United Concordia Dental invites applications for the Summer 2027 Customer Experience Analyst Graduate Internship. The program supports graduate students in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities for more seamless,