Graduate Customer Experience Analytics Intern

Highmark Health; Butlerville (IN); On-site; USD 25,000 - 39,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop skills in customer experience strategy, journey analytics, UX, and digital strategy within a healthcare setting.

Interns will work with leaders across marketing, product, and analytics to analyze customer interactions and suggest improvements for seamless, personalized experiences across touchpoints. Training, mentorship, and exposure to AI-driven insights are included.

Qualifications

• Bachelor's degree required.
• Pursuing a graduate degree in a relevant field (full or part-time).
• Experience with VOC analytics or journey mapping is preferred.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Assist with digital experience assessments and Adobe Analytics insights.
• Support content optimization, SEO, and reporting for stakeholders.
• Collaborate with cross-functional teams to drive experience improvements.

Skills

VOC analytics

Journey mapping

Digital analytics

Education

Bachelor's degree

Pursuing Master’s degree (full/part-time)

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop skills in customer experience strategy, journey analytics, UX, and digital strategy within a healthcare setting.

Interns will work with leaders across marketing, product, and analytics to analyze customer interactions and suggest improvements for seamless, personalized experiences across touchpoints. Training, mentorship, and exposure to AI-driven insights are included.