Graduate Customer Experience Analytics Intern

Highmark Health; Madison (WI); On-site; USD 28,000 - 41,000; Full time

Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, journey analytics, and digital experience initiatives within a healthcare organization.

As a member of the Customer Experience team, interns will collaborate with business leaders, digital experience professionals, marketing, product owners, and analytics partners to analyze customer interactions and identify opportunities to create more

Qualifications

• Bachelors degree required.
• Graduate degree pursuing full or part-time in an accredited college or university.
• Master's degree in related fields is preferred.

Responsibilities

• Communicate effectively with colleagues, clients, and stakeholders.
• Under supervision, provide professional services aligned with day-to-day objectives.
• Participate in projects to develop professional skills and expertise.
• Assist in planning and implementing unit projects and initiatives.
• Conduct research and reporting with recommendations for action.
• Engage in related studies or enrichment programs as needed.
• Perform miscellaneous job-related duties.

Skills

Voice of Customer analytics

Customer journey mapping

Customer experience measurement

Digital experience analysis

Education

Bachelors degree

Master's degree (related field)

Job description

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, journey analytics, and digital experience initiatives within a healthcare organization.

As a member of the Customer Experience team, interns will collaborate with business leaders, digital experience professionals, marketing, product owners, and analytics partners to analyze customer interactions and identify opportunities to create more