Customer Experience Analytics Intern - Graduate

Highmark Health; Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

United Concordia Dental is seeking a Summer 2027 Customer Experience Analyst Graduate Internship to support customer experience strategy, digital optimization, and journey analytics within a healthcare setting. The role provides exposure to VOC insights, user research, and data-driven decision-making while collaborating with cross-functional teams.

Interns will gain hands-on experience analyzing customer interactions, developing journey maps, and contributing to recommendations to improve

Qualifications

• Bachelor’s degree required for internship.
• Pursuit of a graduate degree (full or part-time) in an accredited college or university.

Responsibilities

• Communicate effectively with colleagues, clients, and stakeholders to plan assignments and resolve day-to-day operational problems.
• Under supervision, provide professional services aligned with day-to-day operating objectives.
• Undertake projects to develop professional skills and expertise for the organization.
• Participate in planning and implementing unit projects within area of expertise.
• Conduct research and reporting with recommendations for action when requested by management.
• Support related studies or enrichment programs aligned with operating unit objectives.

Job description

United Concordia Dental is seeking a Summer 2027 Customer Experience Analyst Graduate Internship to support customer experience strategy, digital optimization, and journey analytics within a healthcare setting. The role provides exposure to VOC insights, user research, and data-driven decision-making while collaborating with cross-functional teams.

Interns will gain hands-on experience analyzing customer interactions, developing journey maps, and contributing to recommendations to improve