Government Call Center Specialist – Detail-Driven

TechOp Solutions International; Yuma (AZ); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, deliver excellent customer service, and maintain professionalism. You will answer calls, document data, and prepare detailed government-system reports.

Ideal candidates have 3+ years in call centers, a high school diploma, and strong communication skills. Proficiency with Microsoft 365 and CRMs is required, with the ability to work independently and handle sensitive information.

Qualifikationen

• 3+ years of experience in a call center environment.
• High school diploma or equivalent required.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft 365 and Word for reports.

Aufgaben

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls as appropriate.
• Other duties as assigned.

Kenntnisse

Call center exp

Multitasking

Strong communication

Detail oriented

Microsoft Word

Microsoft 365

CRMs

Telephony systems

Independent work

Ausbildung

High school diploma

Tools

Microsoft Word

Microsoft Office Suite

CRMs

Microsoft 365

Jobbeschreibung

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, deliver excellent customer service, and maintain professionalism. You will answer calls, document data, and prepare detailed government-system reports.

Ideal candidates have 3+ years in call centers, a high school diploma, and strong communication skills. Proficiency with Microsoft 365 and CRMs is required, with the ability to work independently and handle sensitive information.