Government Call Center Specialist

TechOp Solutions International; Gulfport (MS); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

TechOp Solutions is seeking experienced Call Center Representatives to support a government client and maintain a high level of professionalism. The role requires answering calls, documenting details, and preparing detailed reports in government systems.

The ideal candidate has 3+ years in a call center, a high school diploma or equivalent, and strong written and verbal communication skills. Proficiency with Microsoft 365 and telephony systems is essential.

Formación

• Must have 3+ years of call center experience.
• Strong written and verbal communication skills.
• Ability to multitask while entering data accurately.
• Proficiency in Microsoft 365, especially Word, for professional reports.

Responsabilidades

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Route and elevate calls as needed.
• Perform other duties as assigned.

Conocimientos

multitask

communication

Microsoft 365

telephony systems

CRMs

data entry

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Microsoft 365

CRMs

Telephony systems

Descripción del empleo

TechOp Solutions is seeking experienced Call Center Representatives to support a government client and maintain a high level of professionalism. The role requires answering calls, documenting details, and preparing detailed reports in government systems.

The ideal candidate has 3+ years in a call center, a high school diploma or equivalent, and strong written and verbal communication skills. Proficiency with Microsoft 365 and telephony systems is essential.