Government Call Center Specialist – Data, Reports & Research

TechOp Solutions International; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

TechOp Solutions International in Orlando is seeking experienced call center professionals to support a government client with high standards of service and professionalism. You will handle calls, document activities, and contribute to performance reporting.

Ideal candidates have 3+ years in a call center, a high school diploma, and a proven ability to multitask while maintaining accuracy and confidentiality, including passing a government background check.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent required.
• Ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Experience handling sensitive information.
• Ability to pass a government security background check.
• Proficiency with telephony systems, CRMs and MS Office.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Record all details accurately per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Other duties, as assigned.

Skills

Call center experience

Strong written and verbal comms

Multitasking

Security-conscious

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Telephony systems

Job description

TechOp Solutions International in Orlando is seeking experienced call center professionals to support a government client with high standards of service and professionalism. You will handle calls, document activities, and contribute to performance reporting.

Ideal candidates have 3+ years in a call center, a high school diploma, and a proven ability to multitask while maintaining accuracy and confidentiality, including passing a government background check.