Government Call Center Specialist

TechOp Solutions International; Nogales (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

TechOp Solutions International is seeking experienced Call Center Representatives to support a government client, delivering excellent customer service with professionalism. Responsibilities include handling calls, researching information, and producing detailed reports in government systems.

Requirements include 3+ years in a call center, a high school diploma, strong communication skills, and the ability to pass a government security background check.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to pass a government security background check.
• Proficiency with Microsoft 365 and Word.
• Experience with CRMs and telephony systems.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical-thinking and judgment beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls as needed.
• Other duties, as assigned.

Skills

Call center experience

Strong written & verbal communication

Multitasking

Data entry

Microsoft Word & 365

CRM familiarity

Security background check ability

Education

High school diploma

Tools

CRMs

Telephony systems

Microsoft Office Suite

Job description

TechOp Solutions International is seeking experienced Call Center Representatives to support a government client, delivering excellent customer service with professionalism. Responsibilities include handling calls, researching information, and producing detailed reports in government systems.

Requirements include 3+ years in a call center, a high school diploma, strong communication skills, and the ability to pass a government security background check.