Government Call Center Specialist: Data & Reports

TechOp Solutions International; Yuma (AZ); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

TechOp Solutions International seeks experienced Call Center Representatives to support a government client and deliver high-standard customer service with professional conduct.

Responsibilities include handling calls, documenting in government systems, and performing targeted research while ensuring data integrity and compliance with procedures. Candidates must meet background check requirements and demonstrate strong communication skills.

Competenze

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Work independently with minimal supervision and make informed decisions.
• Proficiency in Microsoft 365, especially Word, for drafting and editing reports.
• Experience with telephony systems, CRMs, and MS Office.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Mansioni

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Interview callers, applying critical-thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route calls appropriately and efficiently.
• Other duties as assigned.

Conoscenze

Customer service

Multitasking

Written and verbal communication

Independent decision making

Data accuracy

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Microsoft 365

CRM systems

Telephony systems

Descrizione del lavoro

TechOp Solutions International seeks experienced Call Center Representatives to support a government client and deliver high-standard customer service with professional conduct.

Responsibilities include handling calls, documenting in government systems, and performing targeted research while ensuring data integrity and compliance with procedures. Candidates must meet background check requirements and demonstrate strong communication skills.