Government Call Center Specialist — Data, Reports & Research

TechOp Solutions International; Little Rock (AR); Presencial; USD 32.000 - 47.000; Jornada completa

Descripción de la vacante

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, provide excellent customer service, and maintain a high level of professionalism. Duties include answering and tracking calls, preparing detailed reports in government systems, interviewing callers, documenting information, and routing issues as needed.

Requirements: 3+ years in a call center, a high school diploma, strong written and verbal communication, proficiency with Microsoft 365 and CRMs,

Formación

• 3+ years of call center experience.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.

Responsabilidades

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking and sound judgment.
• Navigate multiple systems and document information accurately.
• Route and elevate calls as needed.

Conocimientos

Call center experience

Strong communication

Multitasking

Microsoft 365

Data entry

CRM systems

Educación

High school diploma or equivalent

Herramientas

CRMs

Telephony systems

Microsoft Office Suite

Microsoft Word

Descripción del empleo

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, provide excellent customer service, and maintain a high level of professionalism. Duties include answering and tracking calls, preparing detailed reports in government systems, interviewing callers, documenting information, and routing issues as needed.

Requirements: 3+ years in a call center, a high school diploma, strong written and verbal communication, proficiency with Microsoft 365 and CRMs,