Government Call Center Specialist

TechOp Solutions International; Las Cruces (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support a government client. The role emphasizes providing excellent customer service, handling calls, and producing detailed government reports.

You will interview callers, navigate multiple systems, document data accurately, and apply sound judgment beyond scripts. Qualified candidates have 3+ years in a call center, a high school diploma, and strong written and verbal communication skills.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Work independently with minimal supervision.
• Proficiency in Microsoft 365, especially Word, for drafting and finalizing reports.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage callers with critical thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record details per procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Other duties as assigned.

Skills

Call center experience

Strong communication

Multitasking

Independent work

Microsoft 365 proficiency

CRM & telephony tools

Education

High school diploma or equivalent

Tools

Microsoft Word drafting/editing

CRMs

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives to support a government client. The role emphasizes providing excellent customer service, handling calls, and producing detailed government reports.

You will interview callers, navigate multiple systems, document data accurately, and apply sound judgment beyond scripts. Qualified candidates have 3+ years in a call center, a high school diploma, and strong written and verbal communication skills.