Government Call Center Pro — Data-Driven CSR

TechOp Solutions International; Laredo, Northern (TX, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

TechOp Solutions seeks experienced Call Center Representatives to support a government client with professional customer service. The role requires handling calls, preparing detailed government reports, and maintaining accurate records across multiple systems.

Ideal candidates have 3+ years in a call center, strong written and verbal communication, and the ability to multitask while inputting data. Proficiency in Microsoft 365 and CRMs is preferred, with a background check required.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent.
• Ability to multitask while inputting data.
• Strong written and verbal communication.
• Proficiency with Microsoft 365 and Word for reports.
• Experience with telephony systems and CRM software.
• Ability to pass government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Interview callers and apply critical-thinking beyond scripts.
• Navigate multiple systems and document information precisely.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Perform other duties as assigned.

Skills

Call center experience

Multitasking

Communication skills

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRMs

Telephony systems

Job description

TechOp Solutions seeks experienced Call Center Representatives to support a government client with professional customer service. The role requires handling calls, preparing detailed government reports, and maintaining accurate records across multiple systems.

Ideal candidates have 3+ years in a call center, strong written and verbal communication, and the ability to multitask while inputting data. Proficiency in Microsoft 365 and CRMs is preferred, with a background check required.