Government Call Center Specialist

TechOp Solutions International; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Responsibilities include handling and tracking calls, preparing detailed reports in government systems, interviewing callers, navigating multiple applications, and ensuring accurate data entry while upholding privacy and security standards.

Qualifications

• 3+ years experience in a call center environment.
• High school diploma or equivalent required.
• Ability to multitask while communicating and entering data.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed government reports.
• Interviews callers using critical-thinking and judgment beyond scripts.
• Navigate multiple systems while documenting information.
• Record details per procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties as assigned.

Skills

Call center experience

Multitasking

Written and verbal communication

Decision making with minimal supervis

Microsoft 365 proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Office Suite

CRMs

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Responsibilities include handling and tracking calls, preparing detailed reports in government systems, interviewing callers, navigating multiple applications, and ensuring accurate data entry while upholding privacy and security standards.