Government Call Center Specialist

Remote Jobs; Nogales (AZ); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

TechOp Solutions is seeking a Call Center Representative to support a government client. You will answer and track incoming calls, document details, and prepare reports in government systems while maintaining professionalism.

You will apply critical thinking beyond scripts, navigate multiple systems, and escalate issues as needed. Strong communication, data entry accuracy, and ability to work with minimal supervision are essential.

Qualifications

• 3+ years of call center experience is required.
• Must have strong written and verbal communication skills.
• Ability to multitask while inputting data accurately.
• Capable of working with minimal supervision and making informed decisions.

Responsabilités

• Answer and track incoming calls
• Prepare and submit accurate reports in government systems
• Interview callers with critical-thinking and judgment
• Navigate multiple systems while documenting information
• Record details per procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

Connaissances

Call center experience

Excellent communication

Multitasking

Independent worker

Decision making

Formation

High school diploma or equivalent

Outils

Microsoft Word

CRMs

Telephony systems

Microsoft Office Suite

Description du poste

TechOp Solutions is seeking a Call Center Representative to support a government client. You will answer and track incoming calls, document details, and prepare reports in government systems while maintaining professionalism.

You will apply critical thinking beyond scripts, navigate multiple systems, and escalate issues as needed. Strong communication, data entry accuracy, and ability to work with minimal supervision are essential.