Experienced Government Call Center Agent

Remote Jobs; Yuma (AZ); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

TechOp Solutions is seeking Call Center Representatives to support a government client, delivering excellent customer service with professionalism.

Responsibilities include handling calls, documenting in government systems, data entry, and maintaining accurate reports while applying critical thinking beyond scripts. The role requires 3+ years in a call center, a high school diploma, and strong communication skills.

Qualifikationen

• 3+ years in a call center environment.
• High school diploma or equivalent required.
• Ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Work independently with minimal supervision.
• Proficiency with Microsoft 365, especially Word, and drafting professional reports.
• Familiarity with telephony systems, CRMs, and Microsoft Office Suite.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Aufgaben

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical thinking beyond scripts.
• Navigate multiple systems simultaneously while documenting information.
• Record all details per procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties as assigned.

Kenntnisse

Multitasking

Strong communication

Independent work

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRM systems

Telephony systems

Microsoft Office Suite

Jobbeschreibung

TechOp Solutions is seeking Call Center Representatives to support a government client, delivering excellent customer service with professionalism.

Responsibilities include handling calls, documenting in government systems, data entry, and maintaining accurate reports while applying critical thinking beyond scripts. The role requires 3+ years in a call center, a high school diploma, and strong communication skills.