Golf Guest Experience Associate — Retail & Service

PopStroke Holdings LLC; Austin (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

PopStroke is seeking team members at our Austin venue to deliver outstanding guest service in a fast-paced setting. You will welcome guests, explain the venue, check them in, and provide tools to play while assisting with retail purchases and beverage service.

You will help keep the golf shop stocked and maintain cleanliness across golf shops and courses, including restrooms; observe safety and security in handling cash and POS transactions, and support teammates to create memorable experiences.

Qualifications

• Experience in guest service, retail, or hospitality in high-volume settings.
• Availability to work weekends and holidays.
• Excellent communication and guest service skills.
• Strong teamwork abilities.

Responsibilities

• Welcome our guests on arrival and acquaint them with property.
• Explain venue, check guests in, equip guests with tools to play, and answer questions.
• Serve alcoholic and non-alcoholic beverages, beer, wine and ice cream at the golf counter. Assist guests with retail purchases.
• Maintain the golf shop fully stocked.
• Remove trash, maintain organization of the golf shop and the golf courses.
• Ensure cleanliness of all golf courses, and golf shop areas, including restrooms. Restock golf shop stations and restrooms.
• Answer phone calls and inquiries regarding the venue, pricing, membership and other golf-related information in a professional and courteous manner.
• Handle cash and credit transactions accurately, balancing cash drawers, accurately using POS system, and maintaining security protocols.
• Collaborate with other team members to ensure a memorable experience for all guests.
• Assist guests with play, course rules and PopStroke app.
• Work in both an indoor and outdoor environment.
• Other duties as assigned.

Skills

Guest service

Retail

Hospitality

Cash handling

Teamwork

Tools

POS system

Job description

PopStroke is seeking team members at our Austin venue to deliver outstanding guest service in a fast-paced setting. You will welcome guests, explain the venue, check them in, and provide tools to play while assisting with retail purchases and beverage service.

You will help keep the golf shop stocked and maintain cleanliness across golf shops and courses, including restrooms; observe safety and security in handling cash and POS transactions, and support teammates to create memorable experiences.