Guest-Experience Golf Shop Associate

PopStroke Holdings LLC; Katy (TX); On-site; USD 17,000 - 26,000; Part time

Job summary

PopStroke is hiring at our Katy, TX location for a guest services team member. This is an hourly role with tips and is non-exempt; you’ll welcome guests, explain the venue, assist with play, handle beverage service, and help guests use the PopStroke app.

You will work in a fast-paced, high-volume environment, requiring reliability on weekends and holidays. The role emphasizes strong communication and teamwork as you help guests have a memorable experience at our venue.

Qualifications

• Previous guest service, retail, or hospitality experience in a high-volume environment preferred.
• Must be available to work weekends and holidays.
• Prior POS system experience preferred.
• Must have excellent communication and guest service skills.
• Must have strong teamwork skills.

Responsibilities

• Welcome our guests on arrival and acquaint them with property.
• Explain venue, check guests in, equip guests with tools to play, and answer questions.
• Serve alcoholic and non-alcoholic beverages, beer, wine and ice cream at the golf counter. Assist guests with retail purchases.
• Maintain the golf shop fully stocked.
• Remove trash, maintain organization of the golf shop and the golf courses.
• Ensure cleanliness of all golf courses, and golf shop areas, including restrooms. Restock golf shop stations and restrooms.
• Answer phone calls and inquiries regarding the venue, pricing, membership and other golf-related information in a professional and courteous manner.
• Handle cash and credit transactions accurately, balancing cash drawers, accurately using POS system, and maintaining security protocols.
• Collaborate with other team members to ensure a memorable experience for all guests.
• Assist guests with play, course rules and PopStroke app.
• Work in both an indoor and outdoor environment.
• Other duties as assigned.

Skills

Guest service

Hospitality experience

Teamwork

Communication

Weekend availability

Tools

POS system

Job description

PopStroke is hiring at our Katy, TX location for a guest services team member. This is an hourly role with tips and is non-exempt; you’ll welcome guests, explain the venue, assist with play, handle beverage service, and help guests use the PopStroke app.

You will work in a fast-paced, high-volume environment, requiring reliability on weekends and holidays. The role emphasizes strong communication and teamwork as you help guests have a memorable experience at our venue.