Golf Shop & Guest Experience Associate (Weekend Availability)

PopStroke Holdings LLC; Lutz (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

PopStroke in Florida seeks energetic guest service associates to welcome guests, check in, and guide them through our golf and dining experiences. You will handle beverages, assist with retail, and keep the shop and courses clean and organized.

The role requires excellent communication, teamwork, and a willingness to work weekends/holidays in a fast-paced, service-driven environment both indoors and outdoors. The position is non-exempt and paid hourly with tips.

Qualifications

• Previous guest service, retail, or hospitality experience in a high-volume environment preferred.
• Must be available to work weekends and holidays.
• Prior POS system experience preferred.
• Must have excellent communication and guest service skills.
• Must have strong teamwork skills.

Responsibilities

• Welcome our guests on arrival and acquaint them with the property.
• Explain venue, check guests in, equip guests with tools to play, and answer questions.
• Serve alcoholic and non-alcoholic beverages, beer, wine and ice cream at the golf counter. Assist guests with retail purchases.
• Maintain the golf shop fully stocked.
• Remove trash, maintain organization of the golf shop and the golf courses.
• Ensure cleanliness of all golf courses, and golf shop areas, including restrooms. Restock golf shop stations and restrooms.
• Answer phone calls and inquiries regarding the venue, pricing, membership and other golf-related information in a professional and courteous manner.
• Handle cash and credit transactions accurately, balancing cash drawers, accurately using POS system, and maintaining security protocols.
• Collaborate with other team members to ensure a memorable experience for all guests.
• Assist guests with play, course rules and PopStroke app.

Skills

Guest service

POS system

Teamwork

Communication

Weekend availability

Tools

POS system

Job description

PopStroke in Florida seeks energetic guest service associates to welcome guests, check in, and guide them through our golf and dining experiences. You will handle beverages, assist with retail, and keep the shop and courses clean and organized.

The role requires excellent communication, teamwork, and a willingness to work weekends/holidays in a fast-paced, service-driven environment both indoors and outdoors. The position is non-exempt and paid hourly with tips.