Global VP, Customer Success & Executive Strategy

Own Company; San Francisco (CA); On-site; USD 350,000 - 520,000; Full time

Job summary

Salesforce is seeking an exceptional executive to lead Customer Success globally. You will set enterprise strategy, operate at scale, and drive outcomes through empowered leaders across Sales, Engineering, Product, and Support.

You will synthesize complex data for C-suite audiences, build trusted executive relationships, and shape cross-functional alignment to deliver measurable value to mission-critical customers.

Qualifications

• 15+ years in customer success, account management, or enterprise-facing roles.
• 10+ years in senior management, with 5+ years leading leaders.
• Proven track record building and scaling enterprise-grade customer success programs at global scale.
• Demonstrated ability to own and resolve complex, high-visibility customer situations at the C-suite/board level.
• Deep familiarity with CRM, SaaS, or cloud-based enterprise software; Salesforce platform experience strongly preferred.

Responsibilities

• Define and communicate a bold, data-driven global strategy for Customer Success at scale.
• Lead and develop Senior Directors and Directors across global teams.
• Establish the operating model, performance standards, and culture for Customer Success at scale.
• Own the strategy and execution for driving product adoption, health scoring, renewals/expansion.
• Build executive-level reporting and dashboards for customer health and business metrics.

Skills

Strategic leadership

Executive communication

Customer success

Data-driven decision making

Cross-functional collaboration

People leadership

Education

Degree or equivalent experience

Tools

Salesforce platform

Job description

Salesforce is seeking an exceptional executive to lead Customer Success globally. You will set enterprise strategy, operate at scale, and drive outcomes through empowered leaders across Sales, Engineering, Product, and Support.

You will synthesize complex data for C-suite audiences, build trusted executive relationships, and shape cross-functional alignment to deliver measurable value to mission-critical customers.