Global VP, Customer Success & Data-Driven Growth

Salesforce; Chicago (IL); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce is seeking an executive to lead Customer Success globally, overseeing Senior Directors and Directors to drive adoption, retention, and expansion for our strategic customers. This role requires translating complex health metrics into executive-ready narratives and partnering across Sales, Product, Engineering, and Support to maximize value.

The ideal candidate has extensive experience in enterprise CS leadership, data-driven decision making, and a proven track record of building

Qualifications

• 15+ years in customer success or enterprise-facing roles.
• 10+ years in senior management, with 5+ years leading leaders.
• Proven track record building and scaling enterprise CS programs.
• Demonstrated ability to resolve the most complex C-suite and board-level customer situations.
• Familiarity with Salesforce platform is a plus.

Responsibilities

• Define and communicate a bold, data-driven global strategy for Customer Success.
• Lead a team of Senior Directors and Directors, each responsible for high-performing orgs.
• Establish operating model, performance standards, and culture for CS at global scale.
• Partner with Sales, Renewals, Product, Engineering, and Support to reduce churn and drive expansion.
• Own customer health, adoption, and value realization; drive time-to-value across the customer base.
• Develop executive-level reporting and dashboards to surface health and enable proactive interventions.

Skills

Executive leadership

Strategic vision

Data-driven decisions

Customer success

Cross-functional leadership

Board-level communication

Change management

Executive stakeholder management

Education

Degree or equivalent relevant experience

Tools

CRM software

Job description

Salesforce is seeking an executive to lead Customer Success globally, overseeing Senior Directors and Directors to drive adoption, retention, and expansion for our strategic customers. This role requires translating complex health metrics into executive-ready narratives and partnering across Sales, Product, Engineering, and Support to maximize value.

The ideal candidate has extensive experience in enterprise CS leadership, data-driven decision making, and a proven track record of building