Global VP, Technical Support Strategy

Salesforce; San Francisco (CA); On-site; USD 221,900 - 426,900; Full time

Job summary

Salesforce seeks a Vice President of Technical Support to lead global strategy and deliver world‑class support for strategic customers. You will oversee Senior Directors and Directors, shaping enterprise programs, and partnering with Engineering, Product, Sales, and Customer Success to scale support at global scale.

You will translate data into insights, present to the board, and build the next generation of senior leaders while driving improvements in customer health and program maturity across

Qualifications

• 15+ years in technical support.
• 10+ years in senior management, with 5+ years leading Senior Directors or Directors.
• Proven track record building and scaling premium or mission-critical support at global scale.
• Deep familiarity with CRM, SaaS, or cloud-based enterprise software; Salesforce platform experience preferred.

Responsibilities

• Define and communicate a bold, data-driven global strategy for Technical Support that aligns to Customer Success and company priorities.
• Operate as an executive leader of leaders, developing Senior Directors and Directors responsible for their own organizations.
• Establish the operating model, performance standards, and culture for Technical Support at global scale.
• Represent Technical Support in executive forums, ELT discussions, and cross-functional leadership councils.
• Lead, inspire, and develop a high-performing, inclusive culture and succession planning across a distributed workforce.

Skills

Executive leadership

CRM/SaaS/Cloud knowledge

Data-driven decision making

Strategic communication

Education

Degree or equivalent experience

Job description

Salesforce seeks a Vice President of Technical Support to lead global strategy and deliver world‑class support for strategic customers. You will oversee Senior Directors and Directors, shaping enterprise programs, and partnering with Engineering, Product, Sales, and Customer Success to scale support at global scale.

You will translate data into insights, present to the board, and build the next generation of senior leaders while driving improvements in customer health and program maturity across