Global VP, Technical Support & Customer Experience

Salesforce; Atlanta (GA); On-site; USD 221,900 - 390,300; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision insurance

Paid parental leave

Employee stock purchasing program

Job summary

Salesforce is seeking a Vice President of Technical Support responsible for setting the vision and delivering world-class support to high-value customers. This executive will lead teams, define strategies, and drive improvements in customer health and operational metrics.

The ideal candidate will have significant experience in technical support leadership, particularly in managing complex customer scenarios and engaging with C-suite executives. Exceptional communication and data analytical skills are critical for success in this role.

Qualifications

• 15+ years in technical support.
• 10+ years in senior management roles with experience in leading teams.
• Proven track record in managing complex customer situations.

Responsibilities

• Define and own the global strategy for Technical Support.
• Lead a team of Senior Directors and Directors.
• Build trusted relationships with C-level stakeholders.

Skills

Leadership experience

Technical support expertise

Data analytical skills

Effective communication

Education

Degree or equivalent experience

Tools

CRM software

Data analytics tools

Job description

Salesforce is seeking a Vice President of Technical Support responsible for setting the vision and delivering world-class support to high-value customers. This executive will lead teams, define strategies, and drive improvements in customer health and operational metrics.

The ideal candidate will have significant experience in technical support leadership, particularly in managing complex customer scenarios and engaging with C-suite executives. Exceptional communication and data analytical skills are critical for success in this role.