VP, Life Sciences Customer Success & AI Transformation

Own Company; Massachusetts; On-site; USD 200,000 - 260,000; Full time

Job summary

Salesforce is seeking a dynamic Vice President, Customer Success to lead a high-performing team serving premium Life Sciences accounts. This executive role drives outcomes across adoption, retention, and expansion using AI-powered insights.

You will sponsor executive relationships, scale health metrics, and partner with Sales, Product, and partners to maximize value and renewals while modeling an inclusive, high-impact culture.

Qualifications

• 15+ years of professional experience leading teams of senior consultants or a Services/CS function in a SaaS company.
• 7+ years of dedicated Customer Success leadership in enterprise environments.
• 10+ years in enterprise software with CRM, data, and IT deployments.
• Proven track record of retention, adoption, and expansion across large portfolios.
• Experience engaging with C-suite stakeholders and driving strategic programs.
• Strong business acumen to translate challenges into success plans.
• Willingness to travel up to 50% regionally.

Responsibilities

• Own health, retention, adoption, and growth of a defined Life Sciences portfolio.
• Serve as executive sponsor to resolve critical customer issues with operational rigor.
• Drive outcomes across adoption, expansion, retention, and portfolio health using AI and data insights.
• Drive adoption of agentic AI and ensure high renewals and product adoption.
• Establish and scale customer health frameworks and core metrics (NNAOV, Attrition, CCR).
• Identify and develop future leaders; foster an inclusive, high-performing culture.
• Partner with Sales leadership and Product to align go-to-market and roadmaps.
• Represent Salesforce as a thought leader in Life Sciences forums.

Skills

Executive leadership

Enterprise SaaS

Customer Success

AI & data-driven insights

Life Sciences

Education

Bachelor's degree or equivalent experience

Job description

Salesforce is seeking a dynamic Vice President, Customer Success to lead a high-performing team serving premium Life Sciences accounts. This executive role drives outcomes across adoption, retention, and expansion using AI-powered insights.

You will sponsor executive relationships, scale health metrics, and partner with Sales, Product, and partners to maximize value and renewals while modeling an inclusive, high-impact culture.