Global Travel Support Specialist

Concentrix; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations and refunds. You will handle inquiries via phone, email, and chat, using CRM systems and digital tools to resolve issues.

The role emphasizes collaboration, learning, and growth in customer experience and analytics. Join a world-class support team in a dynamic travel domain, with opportunities to develop expertise across global client projects and travel operations.

Qualifications

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds.

Responsibilities

• Resolve issues using CRM systems and digital tools.
• Provide accurate, timely information to customers.
• De-escalate concerns and resolve travel-related issues.

Skills

Customer support

Multichannel support

Problem solving

Tools

CRM systems

Job description

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations and refunds. You will handle inquiries via phone, email, and chat, using CRM systems and digital tools to resolve issues.

The role emphasizes collaboration, learning, and growth in customer experience and analytics. Join a world-class support team in a dynamic travel domain, with opportunities to develop expertise across global client projects and travel operations.