Domestic Freight Agent — On-Time Shipping & Customer Focus

AIT Worldwide Logistics; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Parental Leave

Vacation

Sick Days

Job summary

AIT Worldwide Logistics is seeking a Domestic Agent I to be the primary contact for designated customers, handling tracking, routing and issue resolution on domestic shipments. You will work closely with clients and vendors to ensure accurate paperwork and timely delivery.

The role emphasizes high visibility with customers, KPI reporting, and collaboration across local sales and offices. A high school diploma and 0–3 years freight forwarding preferred are required for consideration.

Qualifications

• Customer-focused with ability to meet client needs and ensure satisfaction.
• Strong written and verbal communication across internal and external partners.
• Ability to work in a team and support colleagues to achieve goals.
• Analytical mindset with problem-solving approach to shipping issues.
• Attention to detail for accurate paperwork, labeling and data entry.
• Effective time management to handle high-volume daily tasks.

Responsibilities

• Quote, track and trace domestic freight shipments daily via air/ground.
• Route shipments across multiple modes per client requests.
• Communicate proactively with clients on shipment status.
• Coordinate with vendors on dispatch, routing and rates.
• Support local sales and domestic offices on freight issues.
• Manage on-time performance metrics and carrier re-weighting.

Skills

Customer focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Time Management

Education

High school diploma or equivalent

Tools

SAP

AS400

MS Office

Job description

AIT Worldwide Logistics is seeking a Domestic Agent I to be the primary contact for designated customers, handling tracking, routing and issue resolution on domestic shipments. You will work closely with clients and vendors to ensure accurate paperwork and timely delivery.

The role emphasizes high visibility with customers, KPI reporting, and collaboration across local sales and offices. A high school diploma and 0–3 years freight forwarding preferred are required for consideration.